Support

Need a hand? Email us at support@roxsocial.app — we reply within 1 business day.

FAQ

What is ROXSOCIAL?

ROXSOCIAL is the home of hybrid athletes — a social platform built for the hybrid fitness community. You can log your races and workouts, follow top athletes, track friends live on race day, find communities, and get alerts when ticket sales open.

We're starting with HYROX, the fastest-growing format in hybrid fitness, but the app is being built for the whole community. Support for DEKA, Deadly Dozen, Redline, and gym-built challenges is on our roadmap.

How do I sign up?

Download from the App Store, open the app, and create an account with your email or Sign in with Apple. You'll set a username, then complete a short onboarding to add your division, gym, and starting tier.

How do I track a friend on race day?

1. Your friend needs to add a race tag for the event in the app.
2. Once HYROX releases bib numbers (usually 3–5 days before race day), they enter their bib + registered name.
3. Your friend taps "Share tracking link" and either sends you the QR sticker or posts it to social.
4. Scan the QR or tap the link — it opens the official results.hyrox.com page filtered to their bib, showing live splits.

If your friend has given you live-tracking consent (via the Track Friends screen) the link is one tap from their profile in ROXSOCIAL.

How do I import my race history from hyresult or HYROX?

Go to Profile → Races → Add Race Result → Import from hyresult. Paste your hyresult.com athlete URL or search by name. We pull your real results from your public race page; you confirm them before they save.

I can't find my race / the result looks wrong.

We import data from publicly-available sources. If a result is missing or incorrect, you can either edit it directly inside the app (Profile → Races → tap the row → Edit), or email support@roxsocial.app with a link to the official result and we'll fix it.

What are the managed athlete profiles?

To bootstrap the network we display public race results for prominent hybrid athletes. These are managed profiles, clearly labeled, contain no real photos, and link to publicly-available results pages.

If you are one of these athletes and would like your profile removed or claimed, email support@roxsocial.app from a verifiable email address (ideally one that appears on your public race profiles or social accounts) and we will remove or transfer ownership within 7 days.

How do I report a bug or inappropriate content?

Tap the three-dot menu on any post or profile and choose "Report". You can also email support@roxsocial.app. We review every report within 24 hours and take action that may include warnings, content removal, or account suspension.

How do I delete my account?

1. Open the app and tap Settings.
2. Scroll to Delete Account.
3. Confirm the prompt.

This permanently removes your profile, posts, comments, messages, race records, and follows. The deletion is irreversible and completes within 30 days.

If you cannot access the app for any reason, email support@roxsocial.app from the email address registered on your account.

How do I turn off notifications?

Open iOS Settings → Notifications → ROXSOCIAL, or toggle notification types inside the app at Settings → Notifications.

Are you affiliated with HYROX (or any race organizer)?

No. ROXSOCIAL is an independent social platform for the hybrid fitness community. We use the names of race series (HYROX, DEKA, Deadly Dozen, Redline, etc.) descriptively to refer to the events our users compete in. We're not affiliated with, endorsed by, or sponsored by any of them.

Doubles Fair-Play Policy

Applies to everyone using Doubles Matching in the app.

1. Pair only when you intend to race. Locking a slot means another athlete turned down other partners for you.
2. If plans change, tell your partner within 48 hours. Silence damages your reliability score for future matches.
3. Be honest about your times. Overstated PBs waste everyone's training block.
4. Use HYROX Flex if there's any chance one of you can't race. Without Flex, both of you lose the slot when one flakes.
5. Under 18 — doubles matching is off-limits. Personal race history + solo tracking are still available.
6. Repeated flake reports pause your matching. Contact support@roxsocial.app to reactivate.

After each paired race we ask both athletes a single question: "Did your partner show up and race?" Reports feed your reliability score, which affects visibility to future potential partners.

What other races / formats will ROXSOCIAL support?

We're starting with HYROX because it has the largest international footprint right now. After v1 we'll layer in DEKA, Deadly Dozen, Redline, and other hybrid race series. We'll also give clubs and gyms tools to create their own challenges and races inside the app — so your local community is just as visible as the global circuit.

Where is my data stored?

On Supabase infrastructure in the Asia-Pacific region. See our Privacy Policy for the full disclosure.